FAQs
How long will it take to get my package?
- Order Processing: Your order enters our fulfillment workflow within 1 - 3 business days after payment confirmation. We prioritize quick, accurate preparation to get your items ready to ship.
- Shipping Duration: Once dispatched, air - freight delivery takes 5 - 10 business days in most cases. The exact timeline may shift slightly based on your location, but we’ll provide real - time tracking so you can follow your package’s journey.
- Pro Tip: Need it faster? Reach out to our support team—we’ll check if expedited options are available for your address!
What shipping methods are availbale?
We prioritizeair freightas the primary shipping method. Here's the breakdown:
- For orders weighing under 5 kg, we exclusively use air freight. This ensures fast delivery with full shipment tracking.
- Orders totaling $50 or more (tax included) qualify for free air freight.
- Ocean freight is only used in exceptional cases (e.g., due to aviation restrictions). If this applies, we’ll notify you in advance.
For real - time details on shipping costs and delivery timelines, check your cart or ourShipping Policy.
Do you ship internationally?
Yes! We deliver to50+ countries/regions worldwide. Here’s how it works:
- Free Global Shipping: Orders totaling $50+ USD qualify for free air - freight shipping—no hidden fees at checkout.
- Flat - Rate Shipping: Orders under $50 USD pay a simple **$4.99 USD** shipping fee.
- Duties & Taxes: For international orders, any import duties/taxes are calculated at checkout (you’ll see the total before paying). Check our Shipping Policy for full country - by - country details.
What payment methods are accepted?
Payment Methods We Accept:
We offer a variety of secure payment options to make your shopping experience as flexible as possible. The following payment methods are accepted on forkumi.com:
– PayPal: Pay securely using your PayPal account. PayPal allows for fast and protected payments without sharing your financial details.
– Credit Cards: We accept major credit cards, including Visa, Mastercard, American Express, Discover, Diners Club International, JCB for quick and secure transactions.
– Google Pay: You can use Google Pay to check out quickly and securely using your saved cards.Requires an Android devices or desktop browsers such as Chrome.
– Apple Pay: Apple Pay is available for fast and secure payments using your Apple device.Requires a Apple device and browser that support Apple Pay.
– Afterpay: Afterpay allows customers to split their purchase into four interest-free installments, making it easier to budget large expenses over time.
All payments are processed securely through our payment gateway providers, ensuring that your sensitive information is encrypted and protected.
Is buying on-line safe?
100% safe—here’s why:
- Military - Grade Encryption: All personal and payment data is protected by SSL technology, keeping it private from start to finish.
- PCI - DSS Compliance: We meet strict payment security standards, so your card details are never at risk.
- Fraud Protection: Our team verifies orders to stop fraud. If anything goes wrong, our support team (info@midihair.com) has your back—no questions asked.
Can I return or exchange an item?
Yes! You can return or exchange items within 30 days of delivery. For full details (like conditions, how to start a return, etc.), check ourReturn Policy.
Do you offer gift wrapping?
We don't currently provide gift wrapping service, but we're considering offering it in the future.
Can you provide a receipt?
If you want, we’ll send you a receipt in PDF format via email. Please note this in the comments when placing your order.
What should I do if the product is defective?
We apologize for any inconvenience. Please contact us at info@forkumi.com within 30 days of receiving the product. We will verify the situation and arrange for a replacement or refund for you.